"I am writing to tell you how delighted I am with the service I received. One of my family had accidentally tipped used coffee grounds down the drain and they had blocked up. I called Thames Drains in an emergency because a smell was starting. I spoke to a receptionist and she said that an engineer would get here in 30 minutes. Not quite right, it was about 36 minutes. When Dave arrived he quickly found the problem and told us what it was and how we was going to sort it out. We left it to him and later on it was sorted. Dave was very courteous and a credit to your company. Thank heavens we didn't get to be known as the stinky neighbours in our community. "

"I'm a buy-to-let landlord and had a bad experience with a tenant. One of my properties was left in a poor state by a tenant and I needed to get it sorted quick so I could let the property out again. I rang this company and they came out quickly, to my surprise. The drainage problem was jetted and sorted out and made sure it was all working again. God knows what the tenants had put down there. Thanks to you it's all fixed."

"I am writing this letter to tell of the excellent service I received from Thames Drains. I found the drains were overflowing into my cellar and got your number from a friend. I rang your company and spoke to Sarah who told me they would send someone out immediately. When they arrived they told me that my drains were blocked. I had become quite distressed due to the smelly nature of the outside of my house. They took some time to calm my fears and brought some equipment from the van and jetted the drains. I don't really know what's going on technically but I was reassured by the manner of their work that they could take care of it. Within a short time a man came to tell me that everything had been fixed and there were no more problems. I wanted to write this letter to praise the services because you really looked after me and I wanted to say thank you."

"I would like to thank Thames Drains and Dave Waycott in particular for the excellent service that we received over the recent Christmas period.

We were impressed by the prompt service, the range of equipment readily available and the accurate information provided to explain the process while the problem was resolved.

All the charges were reasonable and perhaps more importantly, clearly explained and agreed in advance before each stage of the work was carried out.

This was a difficult time for us to have drainage problems and we were very grateful to Dave in particular for his positive, constructive approach and for going to considerable lengths over the holiday period to help us get a resolution to the problem.

We will definitely actively recommend Thames Drains to others and would use your services again ourselves should the need arise."

"I write this letter to thank you for a helpful and efficient service when my drains under the garden became blocked. Your men arrived promptly and did some prelimary investigation to find the place where the problem was. It appears that the problem stemmed from a time when we a new large area of paving we put in. We will be calling the paver back to see if it can be better planned out. Your guys quickly find the problem and put in a temporary fix, as best they could without taking up all the work that the paver had done. We are very grateful for the professional level of service we had from you. It would have been easy to tell us it all needed redoing but it hasn't come to that yet."