"I am writing this letter to tell of the excellent service I received from Thames Drains. I found the drains were overflowing into my cellar and got your number from a friend. I rang your company and spoke to Sarah who told me they would send someone out immediately. When they arrived they told me that my drains were blocked. I had become quite distressed due to the smelly nature of the outside of my house. They took some time to calm my fears and brought some equipment from the van and jetted the drains. I don't really know what's going on technically but I was reassured by the manner of their work that they could take care of it. Within a short time a man came to tell me that everything had been fixed and there were no more problems. I wanted to write this letter to praise the services because you really looked after me and I wanted to say thank you."

"Thank heavens for Thames Drains. My wife found the drains coming up in the house. After having gone to the supermarket to get some drain unblocker (sulphuric acid) which didn't work we finally resorted to calling someone out. One call to you and a van was sent to us, and it arrived damn quickly too! The drainage engineer had a look and told us what the problem was and how he was going to resolve it. He used some equipment from the van and after a bit of time (we went to have a cup of tea) he came back to tell us all was ship-shape and it was indeed a tough blockage. It's been two weeks now since it has been cleared and everything is working just fine again. Thanks again."

"Just wanted to say thanks. Very efficient booking service, same day call out, arrived on time, fast resolution of blocked drain and Dave Waycott was really friendly and helpful and made an effort to keep the job fast and clean which is much appreciated. I would recommend you and use you again."

"I would like to thank Thames Drains and Dave Waycott in particular for the excellent service that we received over the recent Christmas period.

We were impressed by the prompt service, the range of equipment readily available and the accurate information provided to explain the process while the problem was resolved.

All the charges were reasonable and perhaps more importantly, clearly explained and agreed in advance before each stage of the work was carried out.

This was a difficult time for us to have drainage problems and we were very grateful to Dave in particular for his positive, constructive approach and for going to considerable lengths over the holiday period to help us get a resolution to the problem.

We will definitely actively recommend Thames Drains to others and would use your services again ourselves should the need arise."

"I am writing to tell you how delighted I am with the service I received. One of my family had accidentally tipped used coffee grounds down the drain and they had blocked up. I called Thames Drains in an emergency because a smell was starting. I spoke to a receptionist and she said that an engineer would get here in 30 minutes. Not quite right, it was about 36 minutes. When Dave arrived he quickly found the problem and told us what it was and how we was going to sort it out. We left it to him and later on it was sorted. Dave was very courteous and a credit to your company. Thank heavens we didn't get to be known as the stinky neighbours in our community. "