"I didn't think a decent drains company really existed. It's really a big suprise to be treated like a customer. I explained the problem to the polite lady at Thames Drains and she listened and then sent out one of their local drainage specialists. Rob arrived and was another person that had very polite manners! Fixing the problem and leaving it all tidy was an absolute dream! Defintely recommend you to friends and family if they get problems. Excellent service!"

"I would like to take this opportunity to thank your company for a fantastic service that you provided in my time of distress. From the first phone call to the job being complete, it was painless. I am writing to thank Sarah the very nice lady on the phone and Rob the engineer who came out to fix the problem. Both Sarah and Rob were very polite and friendly at all times. I wouldn't hesitate in recommending you to my friends and family."

"I write to say the recent problem I had with the blocked drains was dealt with by your firm 'Thames Drains', was of the highest professionalism, from Sarah in the office who took my call, to Dave our own ‘Drainage Specialist’, who worked very hard, a very pleasant man who is a credit to your company. I shall recommend you to anyone I know who has a drain problem."

"Wow I didn't expect their to be a drainage company out there that really takes care of their customers. We can highly recommend Thames Drains and their staff, in particular Dave Waycott and Rob Jones. We had a drain blockage recently and we were initially hesitant about phoning a rapid response company. When we phoned them the phone was answered very politely and we were looked after at every point. The engineers arrived in 28 minutes, fixed the problem, tidied up, and then left. We couldn't have been more satisfied with the service."

"I'm a buy-to-let landlord and had a bad experience with a tenant. One of my properties was left in a poor state by a tenant and I needed to get it sorted quick so I could let the property out again. I rang this company and they came out quickly, to my surprise. The drainage problem was jetted and sorted out and made sure it was all working again. God knows what the tenants had put down there. Thanks to you it's all fixed."