"I write this letter to thank you for a helpful and efficient service when my drains under the garden became blocked. Your men arrived promptly and did some prelimary investigation to find the place where the problem was. It appears that the problem stemmed from a time when we a new large area of paving we put in. We will be calling the paver back to see if it can be better planned out. Your guys quickly find the problem and put in a temporary fix, as best they could without taking up all the work that the paver had done. We are very grateful for the professional level of service we had from you. It would have been easy to tell us it all needed redoing but it hasn't come to that yet."

"I am writing to congratulate you on an excellent service. Dave Waycott has just completed a job for me. He was extremely competent and professional. Please pass on my thanks to him and share this letter with anyone who ought to know about his professionalism, for future reference.

In case it helps with marketing strategies – the reason I called 'Thames Drains' was because of the free quote and no call out charge. As a customer this was very reassuring. I will certainly recommend you and call you again in the future, should the need arise. I highly recommend Thames Drains and will do so to my friends and family."

"Dear Thames Drains, I would like to thank you for your recent drainage service at our property with the pitch fibre drains. Since the neighbours mentioned it - on behalf of thema nd us, I would like to say that your very professional manner while advising, pricing and carrying out the remedial works took away a lot of worry. I would not hesitate to supply a reference if you needed one. I very much liked the guarantee too which helped to settle my mind that things would be taken care of in the proper manner rather than a quick-fix."

"Hi Thames Drains. Since I found out that putting caustic soda down my drains to try an unblock them is not particularly effective and over time might damage the drain itself I thought it was best to call in a company. I have a family friend that used you and said that you were very good. So I called and whilst I was initally sceptical it turned out to be an absolute delight. The man that arrive was very handsome. Well seriously, he told me what it was and how he was going to sort it out and I let him get on with it. He was very curteous to me, and I'm a female, and a bit nervous of having tradesmen around being home alone. Couldn't be happier because now there's no mess backing up and it's all right again. I wish he'd have left me his personal mobile number."