"I contacted a recommendation from a friend -Thames Drains. I called on a late Tuesday evening, I had a leak from the water softner. They came to my home within an hour. They first sent one guy to assess the situation and after a few hours, a team of 2 men came in to start work on my plumbing problem. I was impressed by both their professionalism, their upbeat personality (they didn’t seem like they were just doing something to make ends meet. It looked like they genuinely knew their stuff and genuinely passionate).

Pricing was fair and we went over several details on how to keep my plumbing in optimum condition, what to not do in your sink and what kinds of DIY tools/kit that I can use to fix small and minor plumbing problems.

I am extremely pleased with Thames Drains."

"I am writing to say what a fantastic job you guys did for me last night. My toilet kept rising to the point of overflowing because water from all the other flats was flowing into it and not able to escape out to the drain - and it was nearly midnight. Rob Jones was round within half an hour and he fixed the problem in less than ten minutes, thus avoiding my flat getting floaded. Thanks again."

"Thames Drains thank you so much for a job well done! We have had leaking problems from our basements pipes and each time we get a contract plumber to do the fixing, we always had to call them after a few months again because the leaking happened again. Thames Drains did a research on plumbing system in my home and found out the root cause of the problem and promptly fixed it. It has never leaked since but they did leave with a caution to keep checking the main plumbing source every now and then and to get proper service and maintenance."

"As a contractor, I have dealt with various plumbing services over my 10 years of experience in the contracting and architecture business. I understand how hard it is to establish a good and long lasting business partnership with a reliable and trustworthy company. With the many companies I have dealt with, Thames Drains gets a high rating in terms of customer service, promptness of service, capabilities and expertise as well as technical know-how. I would definitely recommend this company to anyone who is looking to repair or refurbish or remodel anything that has to do with plumbing, pipe works and bathrooms."

"We had a major plumbing problem that spanned at least 10 years. Several services that we have used always resulted in overpriced underworked jobs that made our frustrations grew. Finally, after a recommendation from a friend, we called in Thames Drains that got our 10 year plumbing drama solved in a matter of hours. They installed a new tap, changed a few problematic pipes and detected and fixed other weaker spots on our plumbing system. I am extremely pleased with the service that I got and I was even more pleased at the price that was quoted. You guys are definitely the best. Thames Drains was the first plumbing service that I felt went the extra mile."