"For me dealing with Thames Drains I could say was a pleasant and easy experience. With previous plumbing partnerships, I’ve always had to deal with inefficiency. It’s late servicing, bad customer service and worst of all bad work done for the money I was paying. I’m glad to have found Thames Drains as this company is working great for me.

I have used them about 3 times this year for several plumbing and water issue and all experience dealing with them has been good. I especially like the prompt and fast response. As long as they work fine, I’ll definitely continue requesting their services."

"Dear Sir,

One of the reasons why I think Thames Drains is successful is because of their renowned work in customer service. I have had the pleasure of working with Thames Drains as a subcontractor to a heritage building we are currently restoring. Working with Thames Drains has been nothing but easy. I didn’t have to deal with inexperienced workers, or late replies and bad quotations. Though contact has been predominantly through email, I have received fast and prompt replies on several issues pertaining to the restoration plumbing work and I am happy to enlist them as a preferred contractor. They not only have good service but profound knowledge on plumbing. Good job Thames Drains."

"I am a contractor and I run my own private business and one of my preferred suppliers for plumbing work have been Thames Drains. I have worked with them on a number of projects from bathroom remodeling, plumbing repair, renovation and refurbishment and I have always had good relations with them. I have also recommended them to a number of my clients and I always get good comments from the outcome of the project. In my experience with them, they have been efficient in not only their work but replying and relating to customers especially in explaining pretty complicated plumbing work so that clients understand them and what they plan to do as well as the costs involved."

"We had a major plumbing problem that spanned at least 10 years. Several services that we have used always resulted in overpriced underworked jobs that made our frustrations grew. Finally, after a recommendation from a friend, we called in Thames Drains that got our 10 year plumbing drama solved in a matter of hours. They installed a new tap, changed a few problematic pipes and detected and fixed other weaker spots on our plumbing system. I am extremely pleased with the service that I got and I was even more pleased at the price that was quoted. You guys are definitely the best. Thames Drains was the first plumbing service that I felt went the extra mile."

"I had a good experience dealing with Thames Drains. First of all, their customer service is pretty good. I called the company and my call was immediately picked up by a pleasant operator and then after explaining my plumbing problems, I was requested to give my address and contact details and a plumber would be arriving in about less than 30 minutes to assess the situation. The guy that they sent wasn’t your typical gruffy grumpy plumber. Dave was pleasant and easy to deal with and as we went through the several problems I had, I knew that I was in good hands, or at least my plumbing system was in good hands. Thank You Thames Drains and it’s a really good company you have."